Frequently Asked Questions
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OrderingHow do I place an order?+
Pick your color on the product page, add to cart, and check out with GCash, Maya, card, Apple Pay, or Google Pay. Guest checkout works — no account needed.
OrderingCan I change my order after placing it?+
Yes, before it ships. Contact us fast with your order number and the change you need.
ShippingHow much is shipping?+
Free. Every order, nationwide, tracked. No minimum spend.
ShippingHow fast will it arrive?+
1–2 business days to process plus 3–7 business days in transit. Remote areas can take a little longer.
ReturnsCan I return it if I change my mind?+
Yes — 30 days from delivery, original condition, full refund. Exchanges for a different color work the same way.
WarrantyWhat if my console is defective?+
Manufacturing defects are covered for 30 days. Send a photo or video with your order number and we ship a free replacement once approved — usually within 2 business days.
ConsoleHow long does the battery last?+
Up to 8 hours of play per charge, with USB-C fast charging back to full in about 90 minutes.
ConsoleDoes it support multiplayer?+
Yes — link up with another Pixel Pocket and battle like the old days.
GamesDo games really come preloaded?+
All 15,000+ of them. No downloads, no internet, no accounts — they're ready the moment you power on.
GamesCan I save my progress?+
Anywhere, anytime — even mid-level. Save states survive restarts and battery swaps.
AccessoriesWhat accessories are available?+
Carrying cases, tempered glass protectors, extra USB-C cables, controllers, and travel pouches are on the way — join the newsletter for launch alerts.
PaymentsIs checkout secure?+
Fully. Payments run through Shopify's PCI-compliant encrypted checkout — we never see or store your card details.
AccountHow do I view my past orders?+
Sign in via the account icon — every order, tracking link, and receipt lives there.