Help Center
Instant answers, searchable by anything.
How Can We Help?
Type anything, or tap a topic to filter. Popular questions are at the top.
OrdersWhere is my order?+
Your tracking link is emailed the moment your order ships (1–2 business days after ordering). You can also use the Track My Order page or sign in to your account.
OrdersCan I change or cancel my order?+
Yes, any time before it ships. Contact us ASAP with your order number — once shipped, use the standard 30-day return instead.
ShippingHow long does delivery take?+
1–2 business days processing plus 3–7 business days nationwide delivery, free and fully tracked.
ShippingDo you ship internationally?+
Not yet — currently Philippines only. Join the newsletter to hear the moment international shipping opens.
ReturnsWhat's your return policy?+
30 days from delivery, item in original condition with accessories and box. Full details on the Returns & Refunds page.
ReturnsWhen do I get my refund?+
Within 2 business days of inspection, appearing on your statement in 5–10 business days depending on your bank.
WarrantyWhat does the warranty cover?+
30 days against manufacturing defects: screen, buttons, battery, charging, speaker, or units that won't power on. Physical and water damage aren't covered.
PaymentsWhat payment methods do you accept?+
GCash, Maya, Visa, Mastercard, Apple Pay, and Google Pay — all processed through Shopify's encrypted checkout.
Product SetupHow do I set up my Pixel Pocket?+
There's no setup. Charge it with the included USB-C cable, hold the power button, and pick a game. That's the whole tutorial.
TroubleshootingMy console won't turn on+
Charge for 30 minutes with the included cable, then hold power for 5 seconds. Still nothing? That's a warranty claim — message us with a short video.
TroubleshootingA game froze — what do I do?+
Exit to the menu and relaunch, or restart the console. Your save states are stored safely and survive restarts.
Game LibraryHow do I find a specific game?+
Browse by system era or genre, or use the on-device search. Mark favorites for one-tap access to your most-played titles.
Game LibraryCan I add more games?+
Yes — storage is expandable via microSD so your collection can keep growing.
AccountDo I need an account to order?+
No — guest checkout works fine. An account just makes tracking orders and future checkouts faster.